Update - Informamos que a manutenção que estava programada para segunda-feira, 10/02/2025, às 03:00hrs, foi adiada devido à necessidade de dar mais tempo para a preparação de ambientes críticos, que não estavam devidamente organizados para suportar a intervenção neste horário.

Garantiremos que assim que uma nova data for definida, todos os envolvidos serão notificados com antecedência, para garantir que haja tempo suficiente para o planejamento adequado.

Gostaríamos de destacar que, apesar desse adiamento, a rede continua estável e operando normalmente, sem nenhum impacto para as operações.

Agradecemos pela compreensão e reforçamos nosso compromisso em realizar a manutenção de forma planejada e sem comprometer a estabilidade da rede de nossos clientes."


"We inform you that the maintenance scheduled for Monday, 10/02/2025, at 03:00hrs, has been postponed due to the need for additional time to prepare critical environments, which were not adequately organized to support the intervention at that time.

We will ensure that, as soon as a new date is set, all involved parties will be notified in advance, to ensure there is sufficient time for proper planning.

We would like to emphasize that, despite this delay, the network remains stable and is operating normally, with no impact on operations.

We appreciate your understanding and reaffirm our commitment to carrying out the maintenance in a planned manner, without compromising the stability of our clients' network."

Feb 12, 2025 - 13:20 GMT-03:00
Update - [Manutenção programada]

Informamos que na madrugada de segunda-feira (10/02) as 03h00, será realizada uma manutenção programada acompanhada pelo fabricante, com o intuito de restaurar o mecanismo de redundância de controladora do equipamento que apresentou a instabilidade. O objetivo é restabelecer o HA (High Availability), deixando o equipamento resiliente a falhas e sem a necessidade de intervenção manual.

Durante a manutenção poderá ocorrer instabilidade na sessão BGP e com isso a sessão pode ser renegociada. Essa intervenção é necessária para garantir a estabilidade, segurança e desempenho contínuo do ambiente.

Agradecemos pela compreensão, permanecemos à disposição nos nossos canais de atendimento para quaisquer esclarecimentos adicionais.


English version:

[Scheduled Maintenance]
We would like to inform you that on Monday (02/10) at 03:00 AM, a scheduled maintenance will be carried out with the manufacturer's support to restore the redundancy mechanism of the equipment controller that experienced instability. The goal is to reestablish HA (High Availability), making the equipment resilient to failures without the need for manual intervention.
During the maintenance, there may be instability in the BGP session, which could lead to session renegotiation. This intervention is necessary to ensure the stability, security, and continuous performance of the environment.
We appreciate your understanding and remain available through our support channels for any further clarifications.

Feb 07, 2025 - 02:54 GMT-03:00
Update - Foi identificado uma falha no mecanismo de redundância de um de nossos core routers do backbone SP4.

O equipamento possui redundância de controladora e utiliza um protocolo proprietário para HA (High Availability). Detectamos que ocorreu falhas deste mecanismo, gerando inconsistência na redundância, como consequência foi necessária intervenção manual.

Desde as 12:00 AM o ambiente está estável enquanto trabalhamos com o time técnico do fabricante.

Seguimos em tratativa.




English Version:

A failure was identified in the redundancy mechanism of one of our core routers in the SP4 backbone network.

The equipment features controller redundancy and utilizes a proprietary protocol for High Availability (HA). We detected a malfunction in this mechanism, which caused inconsistencies in redundancy and required manual intervention as a result.

Since 12:00 AM, the environment has remained stable while we continue working with the manufacturer's technical team.

We remain engaged in ongoing discussions.

Feb 06, 2025 - 16:24 GMT-03:00
Update - Prezados clientes,

Informamos que nossa rede backbone SP4 permanece estabilizada e operacional após o chaveamento para a estrutura de redundância.

Nossa equipe de engenharia permanece em tratativas com o suporte técnico do fabricante do equipamento, que esta escalonado com o time de especialistas.

Seguimos acompanhando o ambiente e traremos novas atualizações em breve.

Agradecemos pela compreensão, permanecemos à disposição nos nossos canais de atendimento para quaisquer esclarecimentos adicionais.




English version:

Dear customers,

We would like to inform you that our SP4 backbone network remains stable and fully operational following the switchover to the redundancy structure.

Our engineering team is in ongoing discussions with the equipment manufacturer's technical support, which has been escalated to their specialist team.

We are continuously monitoring the environment and will provide further updates soon.

Thank you for your understanding. We remain available through our support channels for any additional information or clarification.

Feb 06, 2025 - 14:31 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 06, 2025 - 12:19 GMT-03:00
Identified - Prezado cliente,

Identificamos uma inconsistência em um dos nossos equipamentos na localidade SP4, afetando conectividades associadas a interfaces agregadas. Nossa equipe técnica já realizou ações corretivas, incluindo a migração do tráfego para uma unidade de backup, o que restabeleceu a conectividade.

O incidente está sob monitoramento, e uma janela de manutenção foi programada para 03:00 a fim de realizar ajustes adicionais.

Seguimos acompanhando o ambiente e traremos novas atualizações em breve.

Agradecemos pela compreensão e estamos à disposição para mais informações.




English version:

Dear customer,

We have identified an inconsistency in one of our devices at the SP4 location, impacting connectivity associated with aggregated interfaces. Our technical team has already implemented corrective actions, including traffic migration to a backup unit, which has restored connectivity.

The incident is currently under monitoring, and a maintenance window has been scheduled for 03:00 to perform additional adjustments.

We are closely monitoring the environment and will provide further updates soon.

Thank you for your understanding. We remain available for any further information.

Feb 06, 2025 - 12:17 GMT-03:00
Investigating - Informamos que foi identificado um incidente na localidade SP4, impactando todas as conectividades associadas a essa infraestrutura. Nosso time de engenharia já está atuando na análise e mitigação do problema.
Agradecemos pela compreensão e permanecemos à disposição para mais informações.






English version:

We inform you that an incident has been identified at the SP4 location, impacting all connectivity associated with this infrastructure. Our engineering team is currently analyzing and mitigating the issue.
Thank you for your understanding, and we remain available for further information.

Feb 06, 2025 - 10:27 GMT-03:00
Investigating - We detected an unexpected failure in the FPC of one of our core routers at our Equinix SP4 POP at 8:50 PM GMT/UTC -3. The failure caused temporary traffic forwarding instability.

The situation has already been controlled by our engineering team, and the manufacturer, Juniper, has been contacted. The infrastructure remains stable, and the incident is under monitoring.

Jan 20, 2025 - 22:01 GMT-03:00

About This Site

This is the system status for Huge Networks, both edge network and dashboard, API, network security and management tools.

Customer Dashboards Operational
90 days ago
100.0 % uptime
Today
Customer API Operational
90 days ago
100.0 % uptime
Today
Customer Management Console Operational
90 days ago
100.0 % uptime
Today
North America Platform Operational
Cloud Agent Operational
Threat Protection Operational
PCI Compliance Operational
Web Application Firewall Operational
Network Backbone Operational
EMEA Operational
90 days ago
100.0 % uptime
Today
Paris Operational
Frankfurt Operational
London Operational
Milan Operational
Tel-Aviv Operational
Dubai Operational
Amsterdam Operational
90 days ago
100.0 % uptime
Today
APAC Operational
Tokyo Operational
Hong Kong Operational
Singapore Operational
Mumbai Operational
North America Operational
Miami Operational
Dallas Operational
New York Operational
Los Angeles Operational
Ashburn Operational
South America Degraded Performance
São Paulo Degraded Performance
Espírito Santo Operational
Rio de Janeiro Operational
Fortaleza Operational
Subsea Cables Operational
Miami x São Paulo ? Operational
Miami x Rio de Janeiro Operational
Miami x Fortaleza Operational
Seabras-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 17, 2025

No incidents reported today.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

Unresolved incident: Incident Status – SP4 Location.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.