Update - We are continuing to investigate this issue.
Jul 05, 2024 - 12:42 GMT-03:00
Jul 05, 2024 - 12:42 GMT-03:00
Investigating - We are currently investigating this issue. Cogent and DE-CIX on Frankfurt is affected. We applied countermeasures in order to avoid congestion and intermitence in Frankfurt Metro Area. Contact us if you are being affected.
Jul 05, 2024 - 12:42 GMT-03:00
Jul 05, 2024 - 12:42 GMT-03:00
Monitoring - We identified multiple FPC/pfe crashes in our Juniper MX routers without any reason or crash dump. After investigation, we found an Report ID PR1785182 and we will open an JTAC in order to verify further this issue.
From what we learn from PR1785182, we found the following issue, which is compatible with what happened in our router.
On Junos MX platforms with Modular Port Concentrators (MPCs) 7/8/9 line cards, MX10008/MX10016 platforms using LC1201 or LC480 line cards, SRX5K platforms with Services Processing Card (SPC3) cards, due to memory issue causing hardware issue, the Flexible PIC Concentrators (FPC) reboots silently without generating any crash files.
As workaround we applied:
In our case, we use LC / MX10008 platforms, we performed full reboot and now the router forwarding is stable.
We'll schedule firmware update from 21.4R3-S5.4 to 22.2R3-S3 in order to workaround these issues.
Juniper Problem Report ID: PR1785182
May 08, 2024 - 23:44 GMT-03:00
From what we learn from PR1785182, we found the following issue, which is compatible with what happened in our router.
On Junos MX platforms with Modular Port Concentrators (MPCs) 7/8/9 line cards, MX10008/MX10016 platforms using LC1201 or LC480 line cards, SRX5K platforms with Services Processing Card (SPC3) cards, due to memory issue causing hardware issue, the Flexible PIC Concentrators (FPC) reboots silently without generating any crash files.
As workaround we applied:
In our case, we use LC / MX10008 platforms, we performed full reboot and now the router forwarding is stable.
We'll schedule firmware update from 21.4R3-S5.4 to 22.2R3-S3 in order to workaround these issues.
Juniper Problem Report ID: PR1785182
May 08, 2024 - 23:44 GMT-03:00
Investigating - We had an outage in our router in Rio de Janeiro, which affected our operation in Rio de Janeiro and Espirito Santo. We are currently investigating this issue. The router is back to working as expected in the Routing Engine backup.
Other locations were not affected.
May 08, 2024 - 22:31 GMT-03:00
Other locations were not affected.
May 08, 2024 - 22:31 GMT-03:00
About This Site
This is the system status for Huge Networks, both edge network and dashboard, API, network security and management tools.
Customer Dashboards
Operational
Customer API
Operational
Customer Management Console
Operational
North America Platform
Operational
Cloud Agent
Operational
Threat Protection
Operational
PCI Compliance
Operational
Web Application Firewall
Operational
Network Backbone
Operational
EMEA
Degraded Performance
Paris
Operational
Frankfurt
Degraded Performance
London
Operational
Milan
Operational
Tel-Aviv
Operational
Dubai
Operational
Amsterdam
Operational
APAC
Operational
Tokyo
Operational
Hong Kong
Operational
Singapore
Operational
Mumbai
Operational
North America
Operational
Miami
Operational
Dallas
Operational
New York
Operational
Los Angeles
Operational
Ashburn
Operational
South America
Operational
São Paulo
Operational
Espírito Santo
Operational
Rio de Janeiro
Operational
Fortaleza
Operational
Subsea Cables
Operational
Miami x São Paulo
?
Operational
Miami x Rio de Janeiro
Operational
Miami x Fortaleza
Operational
Seabras-1
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.